![]() If you selected the "Enter a Passcode" option, a blue banner will appear on the bottom of the Duo Portal screen. The phone call will instruct you to "Press any key on your phone to log in." If you selected the "Call Me" option, you will receive a phone call. With an older device, users can either receive a phone call or enter a passcode.ĩ. When you log in to your SDSU Gmail account, you will receive a Duo prompt. On the Duo Portal screen, you will see "My Settings and Devices" where the device you enrolled will be added. On the Duo Portal screen, for older devices without smartphone functionality, please select "Other (and cell phones)."ħ. If you're enrolling a tablet, you will not be prompted to enter a phone number.Ħ. You can enter an extension if you chose Landline in the previous step. Is this the correct number?" and then click "Continue". Place a check in the "You entered (your phone number displays). On the Duo Portal screen, confirm the country and input your phone number (no hyphens required). On the Duo Portal screen, select the "Mobile phone."ĥ. On the Duo Portal screen, click “Start Setup” to begin the Duo MFA setup.Ĥ. On your computer screen, you will be asked to provide your SDSUid login credentials and authenticate yourself.ģ. Open a new browser window on the computer on which you are going to login to your account, go to Duo Portal, and use the "Sign In" button to begin.Ģ. Please follow the step-by-step instructions for help using these other options.ġ. In other cases, users may prefer not to download the Duo Mobile app and use another method to authenticate, such as the "Call Me" or "Enter a Passcode" options. More information on Duo-supported Android devices and iOS devices are provided at the respective links. Duo recommends upgrading to the most recent operating systems version for your devices in order to ensure compatibility. ![]() For VPN users: If you're logging into VPN, you will be prompted for a Duo code each time.In some scenarios, users may have devices with older operating systems that are incompatible with the Duo Mobile app.Please update your browser to prevent receiving this notification. Important note about internet browsers (e.g., Firefox, Chrome, Edge): When logging in via Duo, if your browser is out of date, it will notify you.Then, select "Send me a push" from the options once again to log in. Simply "cancel" the push from the Duo login on your computer. Note: If you have Duo set up to automatically push a notification to your smartphone, the "Remember me for 14 days" box will be grayed out. ![]() Whether you check the “Remember me for 14 days” box during the login process.Whether or not you use more than one device and web browser (Duo authentication is required at least every 14 days for each device, browser, and browser session you use to access Miami resources).Your individual browser settings (whether or not you clear cookies or are using an incognito browser-incognito sessions will be prompted for Duo every time).The website you’re accessing (for added security, some sites always require a multi-factor authentication-such as access to the W-2 forms found through Banner).However, there are a few factors that may cause that number to vary, including: ![]() View Duo guides How do I receive multi-factor access codes? (What are the acceptable devices?)įor the typical user, you will authenticate once every 14 days on your primary computer and browser. Our Knowledge Base links you to Duo guides for getting set up with your preferred device. IMPORTANT: None of the phone numbers collected through an individual's enrollment in multi-factor authentication will be shared with any other applications or offices. View the enrollment guide for setting up your smartphone with Duo Mobile. It’s the most convenient, cheapest way to authenticate. IT Services recommends that you download the green Duo Mobile app to your smartphone or tablet as your primary method of authentication. When you enroll, you will need to choose your default method for receiving access codes. Users with existing accounts prior to December 19, 2018, were encouraged to enroll during the four months prior to the rollout of Duo. Most users will be automatically prompted to enroll in Duo at the same time they are setting up their online accounts when starting at Miami (whether as a student, faculty member, or staff member). Enrolling in Duo is quick, easy, and painless.
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